Wagoner Dental at 77 Vilcom Center Drive in Chapel Hill, North Carolina

Customer Reviews about Wagoner Dental

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  I recently went to Dr. Wagoner for a semi-annual cleaning. The receptionist and hygienist were all polite and professional. However, there was an issue that bothered me to the point where I won't return. The hygienist gave me a fluoride treatment at the end of my cleaning. After she began applying it, she mentioned it's included as part of their cleaning routine. I took it to mean that it's covered by insurance. When I got my bill, everything was covered except the fluoride. Turns out fluoride is never covered for adults. My insurance company stated that all dentist offices (should) know that. I requested that the fee be taken off and Dr. Wagoner agreed to take it off. I also requested that his office be more transparent regarding all treatments, specifically that hygienists be trained to tell patients fluoride treatment is not covered and to ask if they want it, rather than just giving it and implying that it is. Dr. Wagoner responded that he trains all his hygienists to be transparent about all treatments and that they're supposed to tell patients he recommends fluoride, but that it is not covered by insurance, and then to ask if we want it. So either I happened to get a rogue hygienist who blatantly ignored her employer's instructions on fluoride treatment OR Dr. Wagoner lied about his training practices and threw his hygienist under the bus in the process. Admittedly, this is nothing crazy or horrifying. This is just an incident that gives off the perception and raises concerns that this practice is not as transparent as they should be about treatments. I am also disappointed in the doctor's response about hygienist training. I would've had more respect for him and more faith in his honesty if he acknowledged that he needed to train his hygienists to be more transparent about the fluoride treatment. I spent more than an hour chatting with my hygienist and 5 minutes with Dr. Wagoner. I do not believe for a second she would ignore any instructions given to her by the dentist. Chapel Hill has too many excellent dentists that there's no reason to go to a dentist that sets off red flags, even if it's just over an $18 fluoride treatment.
  May 26, 2017

  by Wen Tung

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