University Internal Medicine at 1838 Martin luther King Junior Boulevard in Chapel Hill, North Carolina

Customer Reviews about University Internal Medicine

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  I positively love my doctor here. She is wonderful, always pleasant and really takes time to listen. She would receive a 5 rating! However, I just called for a sick visit and was informed that there are no available times for this entire WEEK! How can they not have availability for an established patient who is not feeling well for an ENTIRE WEEK? I'm guessing that they are taking on more patients than this practice can handle or they need better training and managing at the front desk. I am finding a new practice that can see patients when they are sick!
  May 13, 2017

  by Christy Washburne
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  I have been pleased to use this practice and like my physician Dr Susan Berendzen a lot. The staff in this office are pleasant and efficient. It is convenient also to where I live with adequate parking available. I used another MD in this practice briefly too when I had an infection on my foot and like him. Dr Berenzen is knowledgeable and takes adequate time with you when you see her. She is willing to let me be a partner in my care which is important to me. She is a pleasant and caring person also. I would clearly recommend her to others as your internist.
  March 02, 2017

  by Laureen Froimson
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  We LOVE our Doctor here - Dr. Min. However this low rating is because when we need to make an appointment to see Dr. Min the office is so poorly managed it is almost impossible. It takes 4-6 phone calls in which no one answers the phone at the receptionists desk and then their phone proceeds to cut you off before you can leave a message. If you do manage to leave a message with the receptionist you will not receive a call back. If the receptionist manages to answer the phone you will be put on hold for 20-30 minutes. Once you are able to talk with the receptionist you will be informed that they are "very busy". She is very curt and very rude and entirely unhelpful. After dealing with this 3-4 times over the last year (plenty of time to get their phone system fixed) I am ready to leave the doctor we love. I am pretty understanding of doctors offices being busy places but my time is important too, and it should not take me half a day to get in contact with my doctor. Overall - the doctors here are wonderful but the office staff is incompetent and rude.
  February 19, 2017

  by Danielle Pardue

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About University Internal Medicine in Chapel Hill